What should I expect during my first visit?

Your first visit will focus entirely on you — your needs, your goals, and your healing journey. Whether you book a massage session or begin with an Initial Wellness Consultation, you'll have time to discuss any concerns, ask questions, and settle into a safe, no-judgment environment. Every session is personalized to your body's needs on that day.

Do I need a consultation before booking a massage?

No. If you are booking a 30-minute or 60-minute Therapeutic Massage, you can schedule directly — no consultation required. Consultations are only required if you are pursuing Advanced Therapeutic Wellness sessions (goal-focused healing beyond stress relief).

Will I need to complete any paperwork before my session?

Yes. After booking your appointment, you will receive a link to securely complete your health intake forms online. These forms are designed to help us understand your history, goals, and any important considerations for your care. Completing your forms ahead of time ensures we can spend more of your appointment focused on personalized healing.

What is your cancellation policy?

Because your appointment time is reserved specifically for you, we ask for at least 24 hours' notice if you need to cancel or reschedule.

• Cancellations made under 24 hours will be charged 50% of the scheduled service fee.

• No-shows may be charged the full session price.

Thank you for respecting our time and allowing us to serve all clients efficiently.

What if I'm running late for my appointment?

If you arrive late, your session may need to be shortened to accommodate other clients scheduled after you. While we will do our best to provide the best experience possible within your remaining time, the full service fee will still apply for the original time booked. We encourage you to arrive 5–10 minutes early to ensure a relaxed, full experience.

Why don't we offer deep tissue massage?

At Bloom Wellness, we focus on therapeutic techniques that respect the body's natural healing processes without overwhelming the nervous system. Research increasingly shows that lighter, strategic pressure can be more effective at improving circulation, reducing inflammation, calming the vagus nerve, and supporting long-term resilience compared to overly aggressive deep tissue work. Rather than forcing the muscles into submission, we work with the body's innate intelligence — encouraging natural relaxation, nervous system reset, and sustainable healing.

How should I prepare for my session?

• Please arrive 5–10 minutes early if it's your first visit.

• Wear comfortable clothing.

• Hydration before and after your session is encouraged to support circulation and recovery.

• If you have any recent injuries, illnesses, or changes in health status, please inform us before your session.

What if I'm unsure which service to choose?

That's completely normal! If you're unsure whether to begin with a massage or start your Advanced Therapeutic Wellness journey, you're welcome to book a 30- or 60-minute Therapeutic Massage first. During your session, we can discuss your goals and determine the best next step for your unique healing journey — without pressure.

Are you HIPAA compliant?

Yes. Bloom Wellness operates under strict privacy standards. Your personal information, health history, and session notes are protected and kept confidential in compliance with HIPAA (Health Insurance Portability and Accountability Act) standards. You can trust that your information is handled with the highest level of professionalism and discretion.

Have additional questions?

Your healing journey is unique. If you have any additional questions, please feel free to reach out before your visit. We're here to support you.